Our work
At Alkira, every sartorial creation comes to life exclusively to order. For this reason, time, combined with patience and meticulous dedication, represents our most important resource. This philosophy applies to both standard sizes and, even more so, to custom-made creations. Our delivery times differ from those of traditional e-commerce, reflecting our artisan and tailoring approach.
Garment production times
Usually, in our tailoring workshop, it takes us about 7 business days to craft a garment. However, during periods of high demand, times may extend up to 14 business days.
If you need delivery by a specific date, please inform our customer service team before completing your order online. We will verify the feasibility and provide you with confirmation.
For updates on your order or information regarding shipping, contact our customer service via email at: support@alkiracollection.com or through the "Contact Us" section
Shipping
We provide national shipping with Poste Delivery Express and international shipping with DHL Express.
National Shipping and Delivery Methods
Shipping costs in Italy amount to € 5. We deliver throughout Italy, with the exception of Livigno, Trepalle, and Campione d'Italia.
Usually, delivery takes place in 1-3 business days (Monday to Friday, excluding Saturdays and holidays). Times may vary depending on the destination.
You can choose between home delivery, delivery to a Post Office, or a PuntoPoste point (Collect Point, Locker).
In case of absence at the time of delivery, the package will be left with the courier or at a pickup point.
International Shipping and Delivery Methods
International shipping is available to the areas specified in the table at the end of this page.
Estimated delivery times for international shipping are:
Usually, delivery takes place in 5-7 business days (Monday to Friday, excluding Saturdays and holidays). Times may vary depending on the destination and customs formalities.
Shipments will be delivered exclusively to the recipient's address provided by the sender.
Payments
For your purchases, we offer several payment methods:
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Bank transfer;
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Credit and debit cards (Visa, Mastercard, American Express, and others);
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PayPal;
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Pay and Google Pay.
Please note that the availability of some methods may vary based on geographic area and order amount. At the time of purchase, you will be able to select your preferred option.
Order cancellation
Orders placed with Alkira Collection are binding and can only be cancelled if production has not already started. To check the production status, please contact us via email at support@alkiracollection.com.
In the event that an order has already been processed, the Customer must exercise their right of withdrawal.
Only for those who purchased via PayPal: In the event of cancellation after confirmation (due to error, change of mind, or multiple orders), our administration reserves the right to withhold 3.5% of the total amount to cover PayPal fees.
Return Policy
If you are not satisfied, you may withdraw within 14 business days of receipt, following these instructions:
How to proceed:
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Communicate your intention to return within 14 days of delivery to support@alkiracollection.com or via the "contact us" section.
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Return the product within 14 days of receipt, complying with the return conditions (which you can find below⬇);
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The return shipping costs are at the customer's expense (unless otherwise agreed). For domestic returns, you can use Poste Delivery Business Reverse.
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After verifying the integrity of the product, we will proceed to refund the amount within 14 business days, subtracting the return amount.
The right of withdrawal is valid if these conditions are fully met:
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Contact customer service via the "contact us" area or via email at support@alkiracollection.com promptly, with the return handed over to the courier within 14 business days of receiving the order.
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The item must not be used, washed, damaged, or stained;
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The identification tag must be attached (as it was delivered);
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Products must be returned intact in their original packaging, with protected shipping.
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The return of products must take place in a single shipment.
Refund times and methods
After the Seller has received your return and checked that all requirements have been met, you will receive an email confirming acceptance of the return. The refund is issued via the same payment method used for the purchase. All shipping costs at the time of purchase and at the time of return remain the responsibility of the customer.
Returns / order cancellations with PayPal payment method:
When purchasing with PayPal, your order return does not incur any deduction. In case of cancellation after confirmation (due to error, change of mind, or multiple orders), our administration reserves the right to withhold 3.5% of the total amount to cover PayPal fees.
Reimbursement times depend on the payment method:
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Card (credit/debit): Refund managed by the issuing company, generally within a few days. The value date remains the same as the original charge.
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Bank transfer: Credit to the indicated account within 14 days, subject to the accuracy of the data.
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PayPal: Immediate refund to the PayPal account; times for the linked card depend on the institution.
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Vouchers/Gift Cards: Total or partial reactivation of the voucher/gift card.