Shipping and Delivery
What are the shipping times?
Each of our garments is tailored and made exclusively to order. The total time is divided into two phases:
- Garment production: Usually takes about 7 business days (up to 14 business days during peak periods).
- Courier transit: Once handed over to the courier, delivery takes 1-2 business days in Italy (via Poste Delivery Express) and 3-5 business days abroad (via DHL Express).
- Do you have an urgent deadline? Contact our customer service team before placing your order to see if we can accommodate your request.
How much does shipping cost?
Shipping costs vary based on the order's destination:
- Italy: The fixed cost is €5 (we deliver throughout Italy, with the exception of Livigno, Trepalle, and Campione d'Italia).
- Abroad: Rates range from €16 to €56 depending on the geographical destination zone (you can consult the specific costs in the shipping and returns policy table).
Can I track my order?
Yes. When the item is ready and has been shipped, we will send you an email with the tracking number.
Do you also ship abroad?
Yes, we ship internationally worldwide via DHL Express courier. We deliver to the European Union, the United Kingdom, the USA, Canada, and many other countries. You can check the complete list of destinations and their relative costs in our shipping zones table. International delivery times are approximately 3-5 business days (excluding any customs formalities).
Returns, refunds and replacements
How can I make a return?
To start the return procedure, simply follow these steps:
- Send an email to support@alkiracollection.com (or use the "Contact Us" section) within the legal time limits, expressing your wish to return the product.
- Make sure the item meets our conditions: it must not be used, washed, damaged, or stained, it must have the original tag attached, and it must be placed intact in its original packaging.
- Ship the product in a single protected package; we will send you a QR code to show directly from your phone at the post office or an authorized Poste Italiane location.
How many days do I have to return a product?
You have 14 working days from the date you receive your order to notify us of your intention to return it and hand the package over to the courier.
Is the return free or paid?
Return shipping costs are the responsibility of the customer (unless otherwise agreed). Please also remember that, upon refund, you will be credited the amount of the purchased product, while the shipping costs incurred at the time of the initial purchase and those for the return remain the responsibility of the customer.
How long will it take to receive my refund?
Once the package has been received at our laboratory and the condition of the item has been verified, we will issue a refund within 14 business days. The credit will be issued to the same payment method used for the purchase (Bank Transfer, Credit Card, PayPal, Apple Pay, Google Pay). The actual time it takes for the funds to appear in your account depends on your banking institution (PayPal is immediate, cards may take a few days).
Order Management
Can I modify or cancel an order that has already been placed?
Our orders are binding, but you may cancel or modify them only if the production of the garment has not yet begun. Since every one of our creations is tailored and made to order, we invite you to write to us promptly at support@alkiracollection.com or via WhatsApp to check the progress of your garment.
Note for PayPal payments: In case of cancellation after confirmation (due to error or change of mind), our administration reserves the right to withhold 3.5% of the total amount to cover the fees retained by PayPal.
If the order has already been shipped, you will need to wait for delivery and exercise your right of withdrawal, provided the item is standard and not personalized or made-to-measure.
What happens if I enter an incorrect shipping address?
If you realize you have entered an incorrect address, contact us immediately at support@alkiracollection.com stating your order number and the correct details. If your package has not yet been handed over to the courier, we will update the address without any issues.
If the package has already been dispatched: Unfortunately, we will no longer be able to change the destination. In the event that the package is held at a depot or returned to the sender due to an incomplete or incorrect address, any redelivery costs will be charged to the customer. We therefore invite you to carefully check your shipping details before completing payment.
Products and Sizes
How can I choose the correct size or measurement?
At Alkira, every creation is made to order, and we offer both standard sizes and custom-made pieces. You will find our detailed size guide on every product page. If, however, you would like a garment customized to your exact measurements or have any questions about the fit, please contact us via email at support@alkiracollection.com, via WhatsApp, or through the "Contact Us" section before completing your purchase: our tailoring studio will be happy to guide you in making the perfect choice.
What can I do if a product I want is out of stock?
In our workshop, we mainly work with deadstock fabrics (high-quality remnants), which means we have very limited yardage for each fabric. If a style you want is no longer available for purchase, it means that specific fabric is currently out of stock. In this case, write to us at support@alkiracollection.com, or via WhatsApp, and we will check if there are any meters still available or work with you to find a fabric as similar as possible to the previous one, evaluating every detail together to ensure we still create your ideal garment.
Technical questions about Made to Measure
What happens if I take the measurements incorrectly?
Don't worry, it's much easier than you think. After you place your order, I will send you a video that will guide you step by step in a very clear way. Furthermore, before cutting the fabric, I always check all the data you send me with extreme care: if I notice anything unusual or inconsistent with the chosen pattern, I will contact you personally to verify it together.
Do I need any special tools to take measurements at home?
All you need is a common flexible tailor's tape measure. If you don't have one at home right now, no problem: you can use a simple piece of non-stretchy ribbon or string to take the measurement on your body and then measure the length of the string with a standard rigid ruler or a hardware store tape measure.
Can I send you the measurements of a garment that already fits me perfectly instead of my body measurements?
For our bespoke service, we absolutely need your actual body measurements. Sizes vary greatly between different brands, and the fit depends on how the fabric adapts directly to your body's contours. By following the video tutorial I will send you, we will take your correct measurements together.
Can I return a personalized or custom-made item?
No, personalized or custom-made products cannot be returned, as they are created specifically according to the requests and unique proportions of each individual client. This does not mean, however, that you will be left on your own: if you encounter any problems once you receive the garment, do not hesitate to contact me. We will assess the situation and find the best solution together.
Changes, Errors and After-Sales
If the bespoke garment arrives at home and needs minor alterations, what happens?
Our remote service (offered for a small supplement of €30) consists of adapting the garment pattern to your specific body proportions and measurements. Since the work is carried out without the possibility of the classic in-person intermediate fittings at our studio, every minute millimeter detail may not be identical to a garment made entirely in person. However, your satisfaction remains our priority: if, once you try on the garment, you notice the need for minor adjustments, contact us immediately at support@alkiracollection.com or on WhatsApp. We will assess the situation together and guide you to the best solution to make it perfect for you.
What happens if I change my mind after placing a custom order?
You can cancel or modify your custom or made-to-measure order exclusively if production has not yet begun. Since every piece is cut and sewn specifically for you, once the fabric has been cut, it will no longer be possible to make changes or cancellations.
How to proceed: Email us immediately at support@alkiracollection.com to check the progress status.
Note for PayPal: Please be reminded that if you paid via PayPal and decide to cancel your order before work has begun, our administration will retain 3.5% of the total amount to cover the platform's non-refundable fees.
Waiting times and Gifts
Do the 7-14 day processing times apply to both standard and custom sizes?
Yes. As a tailoring workshop that works exclusively on a made-to-order basis, each garment is cut and sewn from scratch only after the order is received. Consequently, production times (usually about 7 business days, which may extend up to 14 during peak periods) apply to both standard sizes and custom-made garments.
I would like to give a custom-made gift, how can I do that if I don't know their measurements?
Select the "Custom Made" option on the website: You can complete the purchase by reserving the garment and the service price. At checkout or immediately after via email, let us know that it is a gift: we will provide you with a digital card to give to the recipient, who will be able to contact us at a later time to receive the video tutorial and send us her measurements.
Give a Gift Card: You can choose one of our digital gift cards, leaving the person who receives it the total freedom to choose their favorite model and configure it in standard or custom size.
Customization Limits
Can I ask you to replicate another brand's design or a photo I saw on the internet?
No, we do not create replicas of other brands' garments or copies from scratch based on external photos. Our customization service applies exclusively to the Alkira collection, in order to protect the identity, design, and artisanal philosophy of our brand. We are happy to modify the details of our models (such as lengths, colors, buttons, or fabrics from the collection) to suit your taste, but every creation will always retain the structure and soul of the Alkira design.